IT Coordinator (August 2022 - Present)

Accomplishments:

• Successfully facilitated the migration of the organization from Google Workspace to Microsoft Office.
• Completed migration from on-premises Windows Server to Azure AD solution.

Overview:

Software Utilized:

• ConnectWise ScreenConnect
• Microsoft 365 Admin Center
• Azure
• Telnet
• JotForm
• ESET
• SentryPC
• Adobe Creative Suite
• Spiceworks
• Ubiquiti/Unifi
• EPS
• Wyze

Information Technology Specialist (May 2022 - June 2022)

IT Analyst II (December 2021 - May 2022)

Overview:

Responsibilities:

• Continued Remote Support to over 450 facilities.
• Technical development focusing on automation through Power Automate.
• Constantly looking for ways to increase team efficiency using automation tools.
• Report and Analysis of ticket flow, call flow, and team monthly budget.

IT Analyst I (March 2021 - December 2021)

Responsibilities:

• Imaging Computers
• Hardware Configuration and Repairs
• Remote Trouble Shooting
• Support via live answer and email
• Email Administration

Chromebook Sales Specialist (October 2020 - March 2021)

Overview:

Responsibilities:

• Manage Inventory
• Assist in basic setup of newly purchased Chromebooks
• Create and leverage rapport with store leadership to assist with access to increased inventory and display opportunities
• Create weekly presenations highlighting sales and successful interactions
• Train store associates on the benefits of Chromebooks to assist with customer questions in my absence

Computer Accessories Technician (August 2020 - October 2020)

Overview:

Responsibilities:

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Valet Attendant (April 2018 - December 2018)

Overview:

Responsibilities:

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Puller/Packer (November 2017 - March 2018)

Overview:

Responsibilities:

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Sales Team Lead (August 2017 - November 2017)

Overview:

Responsibilities:

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Backroom Team Member (February 2016 - July 2017)

Overview:

Responsibilities:

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Cart Attendant (June 2015 - February 2016)

Responsibilities:

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